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WECAREU
Frequently asked questions

FAQs

Answers about ordering, delivery, payments, returns and product care with WECAREU.

Ordering

How do I know if a product ships to me?

Select your delivery country before paying. Available products and shipping rates follow the selected market. The wallet delivery country must match.

Where can I find instructions?

Start with the manufacturer instructions supplied with your device. Browse Learn & Guides (/learn) for published product guides or contact our team (/contact) for product support.

Payments

Which payment methods are available?

PayPal and eligible Google Pay options appear at checkout. Availability depends on the provider, region, browser, device, and wallet. Orders are priced in USD. Payment details: /payments

I paid but have no confirmation. What next?

Do not immediately start a second payment. Follow the checkout recovery message or email info@wedocareu.com with your transaction reference so we can check the result.

Delivery

Where does my order ship from?

Orders ship from Hangzhou, China, normally after 1–2 business days of processing. Delivery estimates depend on the destination. See delivery estimates: /shipping

How do I track an order?

Use secure order lookup (/order-lookup) with your order number and the email used for payment, then verify the emailed code. If lookup is unavailable, email our team. Newly dispatched parcels may take 24–48 hours to show carrier scans.

Is shipping free?

Shipping rates and any free-shipping threshold depend on the selected market. Review the charge shown before paying. Import duties may be separate.

Returns

Can I return my order?

Contact us within 7 days of delivery for authorization. Non-defective items must be unused and sealed; opened consumables have restrictions. The buyer normally pays tracked return shipping to Hangzhou. Full return policy: /returns

How do I contact a person?

Email info@wedocareu.com with your order number or product question, or call +86-571-89106256. International call charges may apply.

Products

What's included and how fast is it ?

The kit includes the meter, test strips, lancets, and a carrying pouch. Results in just 15 seconds from a tiny fingertip blood sample.

Is my health data private in APP ?

Absolutely. The free LightlyCheck app stores all data locally on your device. No third-party access, no ads, no subscriptions—your privacy is guaranteed.

Can the device connect to APP ?

BHM-102 model is without bluetooth, it could not be connected to Lightlycheck APP, the data should be filled in the APP manually.

What's the default unit of Hemoglobin Meters Device ?

The default unit is g/dL, but our hemoglobin meters could switch the units to mmol/L & g/L with specific operation.

How long will it take to deliver the hemoglobin anemia test kit device ?

We will deliver the device as soon as we receive the orders, normally it will take 6-10 business days to arrive.

How accurate is the device ?

In our tests against the industry-standard Sysmex Hematology analyzer, our device's readings were highly consistent, showing a 99.7% correlation rate. It provides you with reliable data.

What Is a Normal Hemoglobin Level ?

Normal hemoglobin levels can vary depending on age, sex, pregnancy status, and other individual factors. For most healthy adults, typical ranges are approximately 13.8–17.2 g/dL for men and 12.1–15.1 g/dL for women. A hemoglobin level below the expected range may be associated with anemia or other health conditions. If your result is outside the expected range or you have symptoms such as unusual fatigue, weakness, dizziness, or shortness of breath, consult a healthcare professional for proper evaluation.

How to Check Hemoglobin At Home ?

You can check your hemoglobin at home using a portable hemoglobin meter, such as the WECAREU BHM-102. Simply collect a small finger-prick blood sample, apply it to the test strip, and the meter provides a quantitative hemoglobin result in about 15 seconds. It’s a convenient option for routine home monitoring.

Which replacement test strips are compatible with the BHM-102?

Use BHS-101 hemoglobin test strips. Use each strip once. Before testing use the matching code chip and check that the code on the meter matches the code on the strip vial.

What is the difference between the Hb and Hct readings?

Hb is the hemoglobin concentration measured by the meter. Hct is the hematocrit value the meter calculates from the Hb reading.

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