Privacy policy

WECAREU at wecareu.store is operated by Hangzhou Wecareu Electronics Technology Co.,Ltd., No.528 Shunfeng Road, Wanhua Scientific Park, Linping District, Hangzhou, China. For privacy questions and requests, contact info@wedocareu.com.

When you shop or ask for help, we process the products and quantities selected, order and payment transaction identifiers, the optional order contact email, payment email, email marketing choice and how it was recorded, recipient and shipping address, fulfillment and tracking information, support correspondence, and relevant security records.

Your browser can store your bag, selected delivery country, checkout recovery information, and privacy preferences. Where basic page counting is configured and allowed for your region, the delivery layer can add to request totals for approved public pages, with country and broad source categories. These totals have no visitor identifier or link to an order. They count requests, including possible repeat and automated requests, rather than people.

Store analytics, Google Analytics and advertising measurement require their own optional permissions. Store analytics can process browsing and commerce events with its own visitor, session and attribution records. Google measurement sends the permitted events to Google when configured. Please do not send medical records, diagnoses, or other sensitive health information through order lookup or customer support.

We use order information to perform your purchase contract, confirm payments, arrange delivery, provide order lookup and support, process eligible refunds, prevent fraud, and meet applicable accounting and legal obligations. Basic page totals, where enabled, help us understand public-page delivery without identifying visitors. You can decline these counts in Privacy choices.

Optional store analytics helps us understand visits and shopping activity after you allow it. Google Analytics and Google Ads conversion measurement each require a separate permission. An enabled advertising measurement choice does not grant personalized advertising permission. The site does not provide customer social-media login or a medical-record service. We do not sell or rent personal information or provide it to third parties for their own marketing.

For transaction security, our checkout can record the time of a valid submission, a short-lived server-issued checkout reference, the delivery country, and broad browser, operating-system and device categories. Where our network source can be verified, we also record an encrypted submission IP address and an approximate country. Location can be unavailable or inaccurate and is not proof of your identity. These records are separate from optional analytics and marketing.

PayPal sends available payment and verification results, which can include address-match results, security-code match results, authentication results and seller-protection information. We store verification outcomes, not your full card number or security code. We may link eligible PayPal wallet purchases using a protected account reference; a shared IP address or matching email alone does not prove that purchases came from the same person.

Authorised staff can review payment evidence before fulfillment and record the reasons for their decision. A review indicator alone does not change a completed payment or automatically issue a refund. If you choose to save delivery details for next time, that optional copy stays in your browser; the contact and delivery details needed to process the order are still sent to and stored by our order service.

You can provide an optional contact email at checkout for order confirmations and communication about your order. If you leave it blank, order messages use the email provided by your payment service. You can request an order lookup code using either matching email; the code is sent only to the email you entered.

The email marketing checkbox records whether you want discounts and new offers at the contact email you supplied. Leaving that email blank does not subscribe your payment email. Choosing not to receive marketing does not affect your purchase, order confirmation or verification codes. Marketing messages, when sent, include a way to unsubscribe, and a later withdrawal takes priority over an earlier order preference.

Email marketing preferences are separate from the browser analytics and advertising choices in Privacy choices. We record the choice, its source, time and displayed wording so it can be reviewed accurately.

Cloudflare provides storefront delivery and security. PayPal processes payments, including eligible card, Google Pay and Apple Pay transactions. Our order database is hosted in the United States. Contact and delivery details are encrypted before storage. Access is limited to authorised staff and service providers for the purposes described in this policy. The configured email delivery service and logistics providers receive the information needed to send order messages and fulfill deliveries.

Optional Google Analytics and Google Ads conversion measurement are used only when configured and separately allowed. Store analytics permission alone does not enable either Google service. Providers may process information in other countries. We limit disclosure to the purposes described here, service operation, applicable legal requirements, and protection against fraud or misuse.

We retain information for as long as needed for fulfillment, support, fraud prevention, disputes, and applicable legal or accounting obligations. The exact period depends on the record and obligation. Our checkout security settings normally retain encrypted IP addresses for up to 90 days, short-term linkage records for 30 days, and security summaries and review notes for 180 days. Necessary evidence for an unresolved dispute or a documented preservation need can be retained longer and is reviewed when that need ends. Removing security evidence does not delete payment accounting records. Security safeguards include access controls, encryption of stored contact details, and email verification before private order information is disclosed. No transmission or storage system can be guaranteed completely secure.

Optional store analytics uses a browser visitor identifier for up to 90 days. Optional analytics permissions expire after 180 days, including when you also have a saved sale or sharing opt-out. That saved opt-out remains in effect until you change it or clear browser storage. See our Cookie policy for the distinct permissions, storage and withdrawal controls. Clearing your browser storage does not delete records needed to process or document an order.

Depending on the laws that apply, you may request access, correction, deletion, restriction, portability, or object to processing of your personal information. Email info@wedocareu.com to make a request. We may need to verify your identity and may retain information when required by law or needed to resolve an outstanding order or dispute.

Use “Privacy choices” in the footer to set basic page counts, store analytics, Google Analytics and advertising measurement separately or withdraw permission. “Reject optional” turns all four off. A saved “Do not sell or share my personal information” choice or an enabled Global Privacy Control signal turns off Google Analytics and advertising measurement. Basic page counts keep their own setting, and store analytics still requires your separate permission.

These browser choices do not cancel an order or replace requests to access, correct or delete records held by us. The store is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information.

We update this page when our practices change and show its update date above. Other sites and payment services have their own privacy policies. For questions about WECAREU’s handling of your data, email info@wedocareu.com.