Returns & refunds

Contact us within 7 days of receiving your order to request a return or exchange. Please include your order number and the reason for your request. Always obtain return authorization and shipping instructions before sending anything back.

These terms do not limit any mandatory consumer rights available under the laws that apply to your purchase.

We accept requests for defective and non-defective products, subject to these conditions:

• Non-defective items must be new, unused, unopened, and in their original sealed packaging, with all accessories, manuals, and inserts.
• For a suspected manufacturing or material defect, provide clear photos or video showing the issue for our after-sales assessment.
• Opened or partially used consumables, including test strips and lancets, are not returnable unless defective at delivery.
• Misuse, improper storage, unauthorized changes, normal wear, and cosmetic differences that do not affect function are not manufacturing defects.

Readings can differ between devices because of technique, calibration, environmental conditions, and the stated accuracy of each device. A difference alone does not establish a defect; contact us with the details so we can assess it against the product specifications.

1. Email info@wedocareu.com with your order number, the item, and your reason. Include photo or video evidence for a suspected defect.
2. Wait for our assessment, authorization, and return instructions.
3. Pack the authorized item securely with its original contents. Send it using a tracked service to the facility specified in your authorization.
4. Share the tracking number with our team and keep proof of postage.

Returns are sent to our facility in Hangzhou, China. Do not use a parcel’s sender address or ship to an unconfirmed address.

The buyer arranges and pays return shipping to our Hangzhou facility, subject to any mandatory rights that apply. Use tracked delivery and adequate protective packaging. Additional damage during the return journey may affect the refund, where permitted by applicable law.

Original shipping charges are normally non-refundable. If we sent an incorrect item or confirm a defect, contact us for the applicable remedy and treatment of shipping charges.

For an authorized return, once we receive the tracking number and confirm that the return shipment is in transit to our facility, we initiate the refund to your original payment method within 5 days. Your bank or payment provider may take additional time to display the credit.

Never send card numbers or payment credentials by email. If a refund is missing, contact us with your order number so we can check the refund status.

Contact us within the 7-day return request window to discuss an exchange. The same eligibility and authorization process applies, and replacement availability and any price or shipping difference are confirmed before you proceed.

If you need to cancel or correct an order, email us as soon as possible. We will check whether fulfillment can still be stopped. Cancellation is not guaranteed after dispatch; a dispatched order follows the applicable return process.