Shipping & delivery

Orders ship from our facility in Hangzhou, China. After payment is confirmed, processing normally takes 1–2 business days. Business days are Monday to Friday, excluding Chinese public holidays. Weekend and holiday orders begin processing on the next business day.

These standard international delivery estimates begin when your parcel is dispatched, after processing:

Estimates are not guaranteed arrival dates. Customs, weather, holidays, remote locations, and busy shipping periods can extend delivery. Review the delivery note for your selected market before paying.

Use the delivery country selector to see the markets we currently serve. Available products, shipping rates, and any free-shipping threshold depend on the selected market. The applicable shipping charge is confirmed at checkout before payment. We do not promise free worldwide shipping.

Your payment-wallet delivery country must match the selected market. If we cannot fulfill a paid order, we will contact you and arrange the appropriate refund.

Import duties, taxes, and customs fees may be charged by your destination country and are the buyer’s responsibility unless your checkout explicitly states otherwise. Please check local import requirements for health and wellness products before ordering.

Where permitted by applicable law, refused deliveries may incur original and return shipping charges that are deducted from the refund. We cannot control customs processing times.

When available, shipment details are included in your shipping notification. Use secure order lookup to access your order and its tracking information after verifying either the contact email provided at checkout or the email used for payment. Carrier scans can take 24–48 hours to appear.

If you have not received shipment information within 5 business days, email info@wedocareu.com with your order number. Tracking is requested when you open or refresh the result; it is not continuously polled.

For a damaged parcel, contact us within 7 days of delivery and retain photographs of the packaging and product. If tracking has not updated for 30 days, contact us so we can investigate with the carrier. Confirmed lost or carrier-damaged shipments are handled through replacement or refund under our return policy.

Delivery may be restricted by local regulations, carrier coverage, or service interruptions. Only currently available markets are offered at checkout.

These terms do not limit any mandatory consumer rights available under the laws that apply to your purchase.